Security, passwords and multi-factor authentication

We have been carrying out an important security update to JCT’s online services which will result in some changes when you users login to access their JCT account.

Minimum password requirements

We have initiated a minimum password policy, which means that all account passwords will need to meet the following requirements:

  • Be a minimum of 8 characters.
  • Include at least one capital letter and one number.
  • Include at least one special character (e.g., @#&%).

If your password does not currently meet these requirements, you will be prompted to change to a new password next time you log in.

Two-factor authentication

We have also implemented a two-factor authentication policy. Periodically when you log in you will be prompted to authenticate your log in as an additional security measure.

  • The email address registered to your account will be used to authenticate your login.
  • When you attempt login, a one-off code will be sent to your email address which is active for 15 minutes. You will need to input the code when you login to complete login.
  • Authentication will be triggered automatically whenever you login on a different browser or clear/refresh your browsing data.

You can make changes to your email address, password, delivery address book or other details, including your JCT mailing list subscriptions any time by logging in to your account.

Login to the JCT website and digital services is built on a system of single-user access to individual accounts. This is to provide the most reliable and secure service for JCT customers that complies with current best practice. We regret that the authentication cannot be switched off to enable access to multiple users via one account login. Whilst we discourage the sharing of single accounts, users can access JCT accounts this way at their own risk, but the onus is on the account ‘owner’ to supply the authentication details to the user accessing the account.

For JCT Construct services, multi-user subscriptions are available to set up a single account with multiple users and the guest sharing functionality within the system provides a secure method for collaborative working. Users can continue to provide access to multiple users via one account at their own risk. For more information about the options available within JCT Construct, submit a query via this link:

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